FULGOR Milano Australasia Pty Ltd (“fulgor.com.au”) and its related companies are committed to providing you with a high level of customer service. This includes protecting and maintaining the privacy, accuracy and security of your personal information. We are bound by, and abide by the National Privacy Principals in the PRIVACY ACT (Commonwealth) 1988 [“Privacy Act”].
In the process of operating our business, we will collect a wide range of personal information about you, our customer. This type of personal information includes your name, residential and delivery address, contact email, contact phone numbers and products and services we provide to you.
Credit card information: unless you have agreed to have your credit card information stored in our system, we do not store any credit card information obtained through our website, www.fulgor.com.au. Our Financial Institution, is responsible for the processing and handling of your credit card payments and are subject to stringent security and privacy compliance. However, we do hold the last four digits for verification purposes on delivery. We may require a copy of your driver’s licence and credit card to confirm delivery when you are not going to be at home or the product have been purchased as a gift – to ensure the transaction is not fraudulent. This information is destroyed as soon as its accuracy is confirmed.
Personal information is collected from you, the customer, when you submit an online purchase or choose to join the FULGOR Family. There may be occasions when we collect information from publicly available sources or third parties. This information includes names, email addresses, phone numbers and social media profile names sourced from permission-based marketing activities.
We may use your personal information for the following:
- Provide you with our product information;
- Respond to your questions regarding our products;
- Forecast future needs or our products and services;
- Keep a record of our transactions, correspondence and dealings, which will enable FULGOR Milano to contact you when necessary or requested.
- Allow FULGOR Milano to develop a data profile, that will enable us to tailor our products to your needs and requirement.
In order to improve our service and product development, we keep track of patterns of use in the emails, social media, social interactions that we send. When you supply FULGOR Milano with your information, you give us and our related companies, permission to communicate with you via email, MMS, SMS, social media, phone or other correspondence, to inform you about our products and services we deliver, that is relevant to you. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided below, or by utilising the “unsubscribe” facility on a communication we send to you.
FULGOR Milano may disclose your personal information to organisations outside FULGOR Milano and our related companies for the purposes relating to the management of your customer account, including our financial institution, our delivery service providers, service technicians for warranty purposes, our professional advisors of accountants, lawyers, auditors, market researchers and where applicable, credit report agencies and debt collectors.
We require external organisations to maintain the confidentiality of your personal information and also seek to ensure that they adhere to the National Privacy Principles. These service providers are not permitted to use your personal information for their external marketing purposes.
We aim to keep your personal information complete, accurate and up to date. Our policy enables you, the customer, to find out what information we hold about you and correct the information, where it is incorrect. You are required to inform FULGOR Milano in writing at firstname.lastname@example.org or amend your details on your online profile on www.fulgor.com.au.
BUSINESS: C70, 24-32 Lexington Drive Bella Vista NSW 2153
POSTAL: PO BOX 6265 BAULKHAM HILLS BC NSW 2153
PHONE: 1300 385 467 [1300 FULGOR]